Intelligent Sales Automation with Conversational AI
This project presents the development of an AI chatbot specialized in customer service and sales management for a textile company. The solution combines advanced automation with multimodal processing capabilities.
Architecture and Technology
Development Platform
The agent was built entirely on n8n, facilitating system maintenance and scalability.
Intelligent Data Management
The system operates with three specialized databases: products, colors, and dynamic pricing.
CRM Integration
Integration with Respond.io allows centralized management of multi-channel conversations (WhatsApp, Instagram, etc.) and full tracking of the customer journey.
Multimodal Capabilities
- Image Processing: Analysis of photos to identify similar products and advise on styles.
- Audio Processing: Reception of inquiries via voice messages with natural responses.
Business Functionalities
- Smart Pricing Calculation: Algorithm considering volume discounts and shipping costs.
- Automated Order Generation: Direct sync with CRM for follow-up.
Specialized Advisory
The agent is trained in textile consultancy (fabrics, compositions, care) and commercial info (hours, locations, shipping).
Intelligent Human Escalation
Detects complex inquiries and automatically forwards to a human agent in Respond.io, transferring full context.
